FAQ
Welcome to the Atrieve FAQ page! Here, you'll find answers to common questions about our products, orders, and services. If you need further assistance, please don't hesitate to contact us.
General Questions
Q: What is Atrieve?
A: Atrieve is a UK-based online retailer offering high-quality products to enhance your lifestyle.
Q: How can I contact Atrieve?
A: You can reach us via:
📧 Email: info@atrieve.com
📞 Phone: +447418311231
Orders & Payments
Q: How do I place an order?
A: Simply browse our website, add items to your cart, and proceed through checkout.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, and PayPal.
Q: Can I cancel or modify my order?
A: Yes, if your order hasn’t been processed yet. Contact us immediately at info@atrieve.com or call +447418311231
Shipping & Delivery
Q: What are your delivery times?
A:
-
Processing: 1-2 business days
-
UK Delivery: 3-5 business days
Q: Do you offer free shipping?
A: Yes! We provide free standard shipping on all UK orders.
Q: Can I track my order?
A: Yes, once shipped, you’ll receive a tracking number via email.
Returns & Refunds
Q: What is your return policy?
A: You can return any item within 30 days of delivery, provided it’s unused and in original packaging.
Q: How do I start a return?
A: Email info@atrieve.com with your order details, and we’ll guide you through the process.
Q: How long do refunds take?
A: Refunds are processed within 14 days of receiving your return (as required by UK law).
Products
Q: Are Atrieve products high quality?
A: Absolutely! We carefully select and test all products to ensure they meet our high standards.
Q: How do I choose the right product?
A: Check our detailed descriptions and images, or contact us for personalized recommendations.
Account & Privacy
Q: Do I need an account to order?
A: No, you can check out as a guest, but an account helps track orders and save preferences.
Q: Is my personal data secure?
A: Yes! We use advanced security measures—read our Privacy Policy for details.
Still Need Help?
CONTACT US
If you have any questions or need assistance, our team is here to help!
Company Name: SOCRYPTO LTD
Company Number: 15798969
Email: info@atrieve.com
Phone: +447418311231
Address: 113 Whitecroft Road, Birmingham, B26 3RL, United Kingdom
Opening Hours:
Monday - Friday: 09:00 - 18:00
Saturday - Sunday: 09:00 - 14:00
Average Response Time: 24 to 48 hours
For more ways to contact us, please visit our Contact Us page. We look forward to hearing from you!